GUEST ACTIVITY MANAGEMENT FOR RESORTS
Get ready to
rock the front desk!
AKA Thrill 'Em and Bill 'Em
Planniac software is the ultimate organizational tool for Front Desk multi-taskers! It’s here to make guest activity management easier by helping you with all the nitty-gritty details you juggle every day.
Say goodbye to stress and hello to streamlined front desk operations. With Planniac, your team can effortlessly create guest itineraries, keep track of their plans, and make your guests happier than ever before.
Give Planniac a try and see how we support great teams. Outdo yourselves every day!
A guest activity management
tool that's on-par with your hotel's excellent service
Cloudbeds integration.
Planniac takes reservation information directly from Cloudbeds and automatically checks for reservation updates every 2 minutes.
Expanded guest information.
Learn as much as you can about every guest in the party. Are there birthdays or other celebrations? Does anyone have allergies? How old are the kids? Planniac helps you document all that for use in the restaurant, tour bookings, etc.
Beefed up calendar management.
Not only do you see who is arriving and departing, you know more about the timing, method and special requests.
Transportation management and billing.
How are the guests arriving, and with whom? Is it included in the price of the reservation or do you need to charge the guest? Has the pickup been confirmed? What else does the driver need to know?
Activity management and billing.
What’s on the guest’s bucket list? Who are the best suppliers and what do they charge? Is a guest ready to confirm or should you follow up later? Did it get posted to the Cloudbeds folio yet? Planniac even does that, if that’s what you want.
Supplier database.
Know your shuttles (internal or external), taxis, tour operators, spas, local restaurants and more. Know who offers which tours, and what the booking policies and prices are. Track commissions.
Concierge intelligence.
Quickly respond to guest requests. Make their tour, taxi, spa, local recommendations and restaurant reservations. Then ensure timely pickups and highly satisfied guests.
Engage guests in an unforgettable stay.
Keep guests engaged, informed, and on schedule, with mobile itinerary updates. Thrill ’em and bill ’em.
Housekeeping reminders and assignments.
Assign special in-room setup like extra beds, cribs, or paid extras like flowers or champagne. And you can also print daily lists or give your housekeepers mobile access.
Maintenance tracking.
Keep track of maintenance issues that can affect guests. And let staff stay on top of their assignments on their phones.
General task management.
Assign important tasks like reservation follow-up, delivering a message to a guest, returning a lost item, etc. That way you can keep them top-of-mind until the task is complete. It’s mobile-friendly too!
Manage guest dietary restrictions.
Become aware of guest allergies and preferences. And, ensure the kitchen and waitstaff have the information they need to keep guests happy and healthy.
Reservation quotation tool.
Use a simple room & rate lookup tool to create a quote for phone-in or email inquiries. Also click to send the quote and set reminders for your staff to follow up.
Daily reports.
Replace bulky spreadsheets with daily reports that department managers can use for planning purposes. Know at-a-glance who’s in-house and what they need. Mobile versions, too!
Shift handoff.
Don’t worry about information getting lost! Everyone sees what’s been planned, who planned it, and what needs to happen next.
A hotel channel on your in-room TV.
An option to have a complete hotel directory along with an upselling tool and dynamic guest itinerary in every room. This feature requires Chromecast or Firestick devices for the TVs.
What kind of person are you, anyway?
The kind who just wants to make people happy
Well you’ll be happy too – especially when you see your name in the 5-star reviews.
I'm a world-class multitasker!
Nothing makes you feel better than seeing the plans come together when they were all over the place to begin with!
The kind who's a bit of a control freak, but that's what the job entails, right?
Somebody’s got to keep the process flowing and if that’s you, you’ll love the way Planniac tracks detail after detail after detail and keeps your team accountable.
The forgetful kind.
Make that a thing of the past and never drop the ball when it comes to guest plans and requests.
A hot mess.
There’s help for that…Planniac is like a personal assistant and therapist all in one.
Spreadsheets thrill me like nothing else.
OK then, let’s throw you right in to Planniac. You’ll find your way around in no time!
It's front desk Level Up time
As a resort owner or manager, you need to employ great tools to support your great staff. Try Planniac to streamline concierge and front desk tasks, and you should immediately see results. Ensure your business is being done your way.
- Your guests are happy
- Staff are organized
- Your guest services team is fully informed
- Your services are consistent
- The ball is not dropped
- Opportunities are not missed
- You are profiting from upsells
Use Planniac with Cloudbeds to unleash your superpowers
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Best of all,
Pricing starts at less than $2 per day!
That’s not per user, not per room, it’s per property!
You wouldn’t be reading this page if you didn’t care about outstanding customer service. Try Planniac for free, and let us prove the ways we support your staff with these unique guest activity management tools.
"I just love it when the ball gets dropped."